Rocket casino is by far the worst performer in many areas such as daily, weekly and monthly withdrawal limits, with them being 1/4 of what is offered by thier competitors. Through doing this I cross referenced rocket casino with 2 other online casinos available in my area. This leed me to 'actually' reading the terms and conditions. I am unable to get any clarification from the numerous emails we have exchanged. I have been in discussions with my vip manager regarding how the whole VIP program works. Their RTP is definitely not what is says. As for taking a profit from any of my sessions it's a %100 loss rate. I have advanced through 6 tiers of thier loyalty program earning 1 point for every $150 wagered with a resulting total of 753 points (that's approximately $113,000 wagered without any bonuses). Worst online casino I've ever played in my 13 years of online casinosĪfter being signed up with rocket casino for around 2 months, I have been experiencing inconsistencies with thier cash back for wagered losses. Please provide us with your email address here, and we will be able to email you directly to assist with the issue as well as locate your account. The only way for me to do this is to locate your account with your email address if you would be so kind as to provide it. We can assure you that we do our best to ensure customer satisfaction and would like this opportunity to correct any possible wrongdoings and get the best possible resolution for you regarding your withdrawal. I can fully understand if your disappointment from previous communications has contributed to this concern. If you could kindly supply me with your email address, I would be more than happy to look into your account. Furthermore, all payment methods utilized should be confirmed as a license holder obligation. If that's the case, you'll be told what you need to supply and how the document or image should appear. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay. Please keep in mind that the verification process may take some time. This is not at all how we want any of our players to feel. We're sorry to hear that you feel this way. Hello Paddy, Thank you for sharing your feedback and concerns with us. My advice stay well clear of casino rocket an absolute pure scam. Going into week 3 still no contact from so called support Dont bother reporting this scam site lets say there are pockets being filled if you know what i mean. They have my email address and i have sent them numerous emails and i know they are reading them but they cant block me because that would prove they already have it. As I said earlier in my review customer support just fob you of have they provided a contact email NO will they NO.so they just proved me right. These reples are all fake and lies Again they ask for my email but read it have they provided a contact to send my email to that be be a big fat NO what are we dealing with here can anyone tell me. Got a reply from their support team as you see asking me to send my email to them but no contact details to send it thats because they have been reading my emails i have been sending them.i have been emailing them for 2 weeks are they for real what a sham they have my email and have no intention of resolving this not a hope in hell. Oh and by the way dont get taking in by the answers from their customer support team on reviews, all lies Please any victims of this site yes you are a victim they are witholding your money yes your money it belongs to you so please report them. who owns casino rocket.funny how they lost my details between wins my 2n win was bigger than 1st maybe thats why. They probably think i will just accept them not paying my winnings and move on but they are under estimating pissing off an Irishman and should know irish never give up Oh i forgot to mention they had already paid out 8n 1 win bless them:) but funnily enough when i won a 2nd time they had no details to pay me but the payment doesnt come from casino rocket it comes from CT Holycorn N.V. It is clear that this is something that they are trained to do if you read more of Trustpilot reviews my regret is i didnt read reviews before joining this scam site. STAY WELL CLEAR OF THIS SITE They will not payout thier customer support team will fob you off for days looking for this and that which I sent everything bar the pants I was wearing then they totally ignored me.
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